"In 2017 alone, companies from the business services sector leased up to 500,000 sq m of office space in Poland. This represents one third of the overall demand registered in the major office markets, including Warsaw1. Considering the ambitious investment plans amongst companies from the industry, we can also expect to see solid demand from business service centers for modern office space also in 2018. According to ABSL, 50 new centres will likely open in the following months, and companies already present in Poland will certainly continue to expand their workforce", says Anna Młyniec, Head of Office Agency and Tenant Representation at JLL.
According to data from ABSL, 51 new business services centers were launched throughout Poland in 2017. Major exemplary new investments included J.P. Morgan, Swarovski or Hargreaves Lansdown. This all contributed to outstanding results in the area of demand, particularly in Warsaw (up to 100,000 sq m leases by the sector). The main metropolitan areas outside the capital accounted for 400,000 sq m - up to 60% of total demand for office space on regional markets. The biggest lease agreements concluded by companies from the business services sector included: a confidential tenant (25,500 sq m) in Poznań, Citi Service Center Poland (18,600 sq m) and J.P. Morgan (15,600 sq m) in Warsaw.
"Poland remains an attractive location for international investors, and over the last decade the country has established itself as the leader in the CEE's business services sector. We also see this trend reflected on the Polish office market. Last year in Warsaw, Kraków and Wrocław, each saw business service centers lease 100,000 sq m. In addition, the sector claimed a record-breaking share of office demand in Łódź, with BPO/SSC companies responsible for 80% of office space demand in the city", comments Mateusz Polkowski, Head of Research & Consulting at JLL.
The business services sector is one of the most rapidly developing branches of the Polish economy. ABSL analyses show that business services centers currently employ 265,000 people - about 20% more than in Q1 2017.
“Poland is a leader in terms of number of modern business services centres in the region. There are over 1,100 such centres, owned by 750 investors, including 550 foreign ones. The sector creates 265,000 jobs. While maintaining the current upward trend, Poland will keep its position of the first-choice country for creating new centres. We estimate that in 2020 there will be over 300,000 jobs in the modern business services sector in Poland”, says Piotr Dziwok, President of ABSL.
The expansion of business services centres has not only changed the Polish office landscape, but also the working environment.
"The development of the business service sector has translated into changes in the functionality of modern office space. What is the reason for this? The industry employs many young people, for whom the location of the office and its appearance is an important factor that encourages them to accept a specific job offer. In addition, employers increasingly understand the strong correlation between the office layout, and the efficiency and job satisfaction of teams. This trend will strengthen in the next few years along with Generation Z entering the labor market. This is why a growing number of companies from the business services sector have decided to prepare long-term strategies related to the workplace, so as to win the fierce competition for talent", informs Anna Bartoszewicz-Wnuk, Head of Workplace Advisory at JLL.
JLL is a top strategic real estate advisor to the business services sector in Poland. In 2017 JLL advised BPO/SSC companies on lease transactions totaling approximately 140,000 sqm, including the most significant newcomers deal – J.P. Morgan.
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